Altra IQ FAQs

Q: What mobile phones is the Altra IQ App compatible with?

A: Android v5.0 and higher versions; iPhone 4S and above.


Q: Phone won’t recognize shoes/ Shoes not syncing with phone

A: Try one or both of these options:

  • Make sure bluetooth is enabled on your phone. Go into phone settings>bluetooth> turn on
  • Make sure shoes are turned on by hitting the shoes together or running in place
  • If the shoes still are not broadcasting as available to be paired, you may need to replace the battery (see instructions below).


Q: How do I know what pair code corresponds to my shoes?

A: First, make sure that you are at least 50 feet away from any other Altra IQ shoes; your pair should be the top code that appears in the app.  


Q: Do my shoes need to be updated?

A: If there is an update available, you will see a prompt to update your shoes after a run at the run summary screen. Select the prompt and your shoes will automatically be updated. Make sure not to turn off your phone during this process and to keep it in close proximity to your shoes.


Q: How do I change my sensor battery?

A: Remove insole. Lift up the garage door to expose sensor battery door; then, using a coin, unscrew the lid. Remove battery and install a fresh CR2032 battery. Make sure both o-rings remain in place when installing the lid.


Q: Are my shoes waterproof?

A: While your shoes are not waterproof, they are very water resistant. Don’t be afraid of the rain but do not go swimming with them or throw them in the washing machine.  


Q: Can I run without my phone?

A: Currently you will only get all your data if you run with your phone. An untethered update will be rolled out in future app updates so that you can leave your phone at home and still get all your post-run metrics. For the best experience and live coaching your phone needs to be close to your side.


Q: Why are my shoes showing that I’m landing so much on my heels/toes?

A: You will have the best landings by matching the proper cadence to your pace.  Keep in mind that variation happens, especially when running down hills or up steep inclines, therefore your average percentage will be the most accurate measure of your run


Q: How do I increase my cadence?

A: Try one or both of these options below:

  • Take more, quicker steps
  • Try counting your steps for 30 seconds and determine your cadence to get a feel for it


Q: What does each metric mean or measure?

-Impact Rate: This metric can help you in two ways; 1) detect imbalances between your right and left foot, and 2) help you learn to be lighter on your feet. There is no correct number to shoot for since this metric changes based on several factors including weight and pace. Instead, you will establish a baseline number for each foot based on your first few runs with the Altra IQ. As you progress you can track how your numbers change over time. Focus on being lighter on your feet and more balanced between your right and left side and your impact rate should decrease accordingly


-Cadence: This metric measures your steps per minute. It is relative to pace so while there are ideal ranges, they change depending on how fast you are running. For example, running with a cadence of 165 spm would be fine for a 10 minute mile, but for an 8 minute mile you’d want to be closer to 175 spm. Just like Impact Rate you can establish a baseline cadence at a given pace in your first few runs and then aim to improve over time. To increase your cadence try taking quicker, smaller steps and avoid overstriding. Counting your steps for 30 seconds then multiplying the number x2 (to get steps/minute) can also help give you an idea of how a certain cadence feels.

-Foot Strike: This metric tells you what part of each foot is striking the ground and can help you develop a lower-impact, more efficient stride.  In the Altra IQ App Foot Strike is broken into 3 zones: midfoot, extreme heel and and extreme toes; ideally you are aiming to run within the midfoot zone, but keep in mind that this zone emcompasses all but the extremes at each end of your foot. At the end of your run you will receive a summary showing the percentage of time each individual foot spent in a given zone. To help improve your Foot Strike take a look at your summary after your first Altra IQ run and assess; if you spent a higher percentage of time in the heel zone try relaxing your body, standing up tall and taking lighter, smaller steps; if you spent more time on your toes try relaxing your ankles and shoulders and bring your upper body back slightly.


-Contact Time: This metric measures the number of milliseconds each foot is in contact with the ground and varies with cadence. The ultimate goal is to decrease contact time for a lighter, lower impact stride. On your first few runs with the Altra IQ you will establish a baseline number for each foot. This metric is related to cadence in that a higher cadence equals a lower contact time. To improve Contact Time focus on being light on your feet and increasing your cadence. Also be aware of the difference between your right and left foot and try to balance the two.


Q: What is the warranty for the Altra IQ?

A: Manufacturer defects are covered for the electronics for the life of the shoe (about 400 miles) or 1 year whichever comes first. Please refer to the manual for full warranty information.

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