WiFi Module Connection Troubleshooting

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Think of a WiFi module as a USB Jump Drive with a radio.  The WiFi radio communicates with your router and sends data back and forth to the iFit server.  There are a number of files on the WiFi card that makes it work.  Some of the files are added when you ran the configuration program from your computer.

All the files are in a folder named IFIT.  Inside the IFIT folder are a number of folders used by iFit.  Most of the files contain scripts to send and receive data from the iFit servers.  Let's consider the folder named /CONFIG for a moment.  This is the folder that contains the information you provided in the configuration program.  Your router name (SSID) and it's password.  It also keeps track of the encryption type of your password, WEP or WPA.  The file /NETTEST.TXT has the result of the test performed at the end of the configuration process.  This test is updated when you plug the module into your exercise equipment. You can read that file by opening it.  Or you can run it again from your exercise equipment.  See the article here: http://support.ifit.com/entries/21431265-Test-WiFi-connection-from-exercise-equipment.  If you are not communicating with the iFit servers the file will tell you why.

This is a sample of the /NETTEST.TXT file;

Firmware version: EXIF2009 v106.003
Access Point SSID: ifitlive
Encryption type: wpa-psk
Unable to connect to access point.
WPA security is selected, but the
access point is not using security.
Please check your security settings
and try again.
For help, go to www.ifit.com/support
FAIL

It clearly shows that we configured the module with a password when a password was not needed.  Reconfiguring the module without a password would solve the failure.

If you received the error 'Unable to connect to access point' check these 4 things if verifying your WIFI networks password and trying again does not work. If you do not know how to check these settings, contact your ISP(Internet Service Provider), or the manufacture of your router.

  1. Your router is broadcasting in 802.11 B or a mixed mode that includes B.
  2. DHCP Enabled.
  3. Broadcasting Publicly.
  4. MAC Address Filtering is disabled.

There are a number of things that can go wrong in the configuration but they are usually not too hard to solve.

The module uses 802.11b.  Many newer routers are made for 802.11g or 802.11n.  B, G and N  represent different versions of the WiFi standard.  Each newer version provide a significant improvement over the earlier versions for speed and reliability.  But so far, every router that I have ever seen is compatible with the original 'b' standard, but you need to make sure that your router is set to support 'b'.  Sometimes it is clear that your router can be set with 'b', 'g' and 'n'.  Other times it is called 'mixed mode' and still other times it is listed in terms of speed in mhz where 'b' is always the slowest.  In my own home I purchased a $20 router, cabled it back to the first router, and placed it in my exercise room.  I configured my module to it so I didn't slow the rest of my computer equipment down. Doing so is not required. For more answers about your routers settings and best practices, contact your router manufacture or ISP.

Every device in the Internet needs an IP address and the ability to find IP address for all the traffic it handles.  Most routers will do that for you with DHCP (Dynamic Host Configuration Protocol).  If you have errors associated with DHCP, IP or DNS then your router is not set up correctly for iFit.  Ask the person who set up your router for help.  Or if you set it up your self consider doing a factory reset on your router to solve the issues.  Also check with the router's website for a firmware update with a newer version.

Also consider the signal strength.  The module needs a strong signal greater than 75% of maximum.  The radio and antenna in the module is not as strong as the radio and antenna in your cell phone, tablet or laptop.  You can only rely on a WiFi test from your equipment.