Syncing your Device
How do I sync my iFit Active device with the iFit app?
After you sync your device to the app the first time, just pull down to sync on the Dashboard whenever you want to refresh and sync the app. Be sure to have Bluetooth turned on, on both your phone and your iFit Active device when syncing.
When should I sync the device?
You will want to sync your device regularly to keep your stats updated. You will also need to sync your device any time you make changes to your settings from the app.
What is the warranty?
iFit Active is covered by an industry standard 1 year limited warranty and covers manufacturing defects. For more information on the warranty refer to the owner’s manual.
Do you offer an extended warranty?
No, there is not an extended warranty for the iFit Active device.
Charging and Maintenance
Is the device waterproof?
iFit Active is water resistant. It is rated for 1 meter depth of water for 30 minutes. It is safe to shower with and do other daily tasks.
Do I need to have the pod taken out to charge the device?
No, you can charge your device with the pod still in your wristband or clip.
How long does the battery last?
The battery lasts about 5 days. The device should be shipped fully charged.
How long does it take to charge the device?
From a dead battery, it will take about 5-7 hours to fully charge.
How do I tell how much battery life I have left?
Press the top button once to view the battery level. If your device is asleep, press the top button once to show the time, then again to show the battery level.
How should I clean the device?
The device is treated with a material to make it harder to scratch and dirty. Use a small washcloth with warm water to rinse the band and clip off.
My battery died. Does that cause any damage?
No. Your battery will be just fine, but when your device runs out of charge, Bluetooth is turned off on the device. When you charge it, be sure to turn Bluetooth back on and sync it with the app.
Returning your wearable for a Refund.
If you have purchased your wearable from us either online or over the telephone and have decided that it's not for you and are still within 30 days from the date of purchase. You will need to speak with our Customer support representative to complete the refund process. You can reach them at 866-608-1798.
When calling you will want to have some information readily available. The first will be your personal information i.e. your Name, address and telephone number. The second set of information to have will be for the device to be returned. This will include where purchased, date purchased and price of the item.
Next the rep on the phone will give you the address of which you will need to return the iFit wearable too. The address is 1500 S. 1000 W. in Logan Ut, 84321. And address in care of iFit Manager.
Once the device is received your refund will begin the refund process. To check on your refund you will call our Billing and Returns dept at 866-896-9777.
Returning your wearable for a Replacement.
After speaking to our Customer support representative either over the phone or through email and have exhausted all avenues of troubleshooting, it may be imperative to return your Wearable device for a replacement device.
When calling you will want to have some information readily available. The first will be your personal information i.e. your Name, address and telephone number. The second set of information to have will be for the device to be replaced. This will include where purchased, date purchased and price of the item.
Next the rep on the phone will give you the address of which you will need to return the iFit wearable too. The address is 1500 S. 1000 W. in Logan Ut, 84321. And address in care of iFit Manager. You will also be made aware of a $5 to $10 re ship fee. This fee will be charged over the phone and will cover your replacement being sent to you.
Once the device is received your replacement device will promptly be sent out to you.
What phones/tablets are the device compatible with?
iPhone 4S, 5, 5C, 5S, and above. iPad 3 and above. iTouch 5th gen, and above. Android 4.3+ with Bluetooth 4.0BLE required. The device uses BLE Bluetooth technology.