Syncing your Device
How do I sync my iFit Vue device with the iFit app?
After you sync your device to the app the first time, just pull down to sync on the Dashboard whenever you want to refresh and sync the app. Be sure to have Bluetooth turned on, on both your phone and your iFit Vue device when syncing.
When should I sync the device?
You will want to sync your device before your battery gets too low. Lose of battery life will erase any un-synced data from the device. You will also need to sync your device any time you make changes to your settings from the app. If you leave the app open, and bluetooth turned on on your phone, the iFit Vue will sync in the background every 30 minutes.
What is the warranty?
iFit Vue is covered by a 1 year limited warranty and covers manufacturing defects. For more information on the warranty refer to the owner’s manual.
Do you offer an extended warranty?
No, there is not an extended warranty for the iFit Vue device.
Charging and Maintenance
Is the device water-resistant?
Yes, the iFit Vue is water resistant.
Do I need to have the pod taken out to charge the device?
Yes, you will have to remove the pod from the band prior to inserting it into the charger.
How long does the battery last?
The battery lasts about 5-7 days. The device should be shipped fully charged. This time-frame is dependent on usage, alarm settings, and use of smart-notifications.
How long does it take to charge the device?
From a dead battery, it will take about 5-7 hours to fully charge.
How do I tell how much battery life I have left?
Touch the screen till you see your data and time displayed. From there, tap the screen 2 times in rapid succession. The battery level will display on the pod. You will also receive several warning on the Vue and iFit app when your battery level is low.
How should I clean the device?
Use a small washcloth with warm water and a small amount of soap to rinse the band off.
My battery died. Does that cause any damage?
When your device runs out of charge, all of your data that has not been synced will be erased. Be sure to charge your device before your battery drains completely for the best experience.
What phones/tablets are the device compatible with?
iPhone 4S, 5, 5C, 5S, and above. iPad 3 and above. iTouch 5th gen, and above. Android 4.3+ with Bluetooth 4.0BLE required. The device uses BLE Bluetooth technology.
Logging Workouts and Nutrition
How do I log a workout?
You can log a workout on www.ifit.com using your iFit login, you can use the workout mode on the iFit Vue, and you can also log a workout via the iFit app. Click the links below to get a walkthrough on how to do so. You can log a workout on the iFit app, and workouts done on your iFit Vue will post to the app and website.
How do I start a workout on the iFit Vue?
The iFit Vue has activity detection and will automatically put you into a workout mode when it detects rigorous and continuous movements. You can also manually enter into a workout mode on the band. Refer to article on Workout Mode for the iFit Vue.
What is Workout Mode?
Workout mode on the iFit Vue is a mode where your device is more sensitive to movement, increases your calorie burn rate, increases your stride length for calculating distance, and will save that unique workout on iFit.com. You can view your workout on iFit.com to see your average speed, distance, and workout time. With an option Bluetooth Smart enabled heart rate strap, your heart rate will also be tracked and stored.
How do I log nutrition on the iFit app?
For steps on logging nutrition, refer to this article:Logging Calories
Can I log that nutrition for previous days if I missed it?
Yes, when you are logging your nutrition on the iFit app, you can select what day you are logging for. Refer to THIS ARTICLE for step by step instructions.
Can I log nutrition anywhere else?
Yes, you can log nutrition on iFit.com by logging in with your iFit username and password. Go to https://www.ifit.com/log#nutrition to start logging food on our website.
How iFit.com Integrates with iFit App/Vue
When I do a workout on my equipment, does it link with my iFit app?
Yes, when you complete a workout on your iFit equipment, sync your device. The workout will show up in your profile on the iFit app, and your band will also update with the steps gained, calories burned, from the workout. Be sure to check your settings on the iFit app to set your band up to integrate with other iFit products. For more on using the iFit Vue with other iFit products, click here.
When I log nutrition, or change my weight on iFit.com, do I have to update the iFit app, too?
No, iFit uses cloud technology to seamlessly integrate all of your iFit products together. When you update your information on iFit.com, the iFit app will always know and update accordingly. This also applies to any workouts done using iFit Outside app.
What else does iFit offer to better my experience with the iFit app?
With your purchase of the iFit app, you are now a part of the iFit experience. We offer a host of products that help you track your workouts, gain knowledge, and stay active. We offer a GPS tracking app, Google Maps and Training programs on iFit Equipment, and a website where everything that is important to you is stored.
Returning your wearable for a Refund.
If you have purchased your wearable from us either online or over the telephone and have decided that it's not for you and are still within 30 days from the date of purchase. You will need to speak with our Customer support representative to complete the refund process. You can reach them at 866-608-1798.
When calling you will want to have some information readily available. The first will be your personal information i.e. your Name, address and telephone number. The second set of information to have will be for the device to be returned. This will include where purchased, date purchased and price of the item.
Next the rep on the phone will give you the address of which you will need to return the iFit wearable too. The address is 1500 S. 1000 W. in Logan Ut, 84321. And address in care of iFit Manager.
Once the device is received your refund will begin the refund process. To check on your refund you will call our Billing and Returns dept at 866-896-9777.
Returning your wearable for a Replacement.
After speaking to our Customer support representative either over the phone or through email and have exhausted all avenues of troubleshooting, it may be imperative to return your Wearable device for a replacement device.
When calling you will want to have some information readily available. The first will be your personal information i.e. your Name, address and telephone number. The second set of information to have will be for the device to be replaced. This will include where purchased, date purchased and price of the item.
Next the rep on the phone will give you the address of which you will need to return the iFit wearable too. The address is 1500 S. 1000 W. in Logan Ut, 84321. And address in care of iFit Manager. You will also be made aware of a $5 to $10 re ship fee. This fee will be charged over the phone and will cover your replacement being sent to you.
Once the device is received your replacement device will promptly be sent out to you.