Membership / Subscription Cancellation


How to Cancel Your Membership

Note: If you choose to cancel your membership, you will lose your member benefits, however, you will still be able to view your past statistics and old workout history. If you are using iFit Coach through our website or on your machine, you will have to cancel your membership using iFit.com.

 

Membership Cancellation for equipment and web users:

  1. To cancel your membership, go to iFit.com and log in.
  2. Hover over your name in the top, right corner, then click Settings.
  3. In the left-hand column, click Membership Plan.
  4. There, you will see your membership type, secondary users, and options to extend your membership. Go to the bottom and click End Benefits.
  5. Click Continue to End Benefits. Please provide a reason as to why you’re ending your membership, this will help us improve iFit.  
  6. Click Continue to End Benefits and your membership will be cancelled when your next payment is due.

We can also help you cancel your membership. If you’d like help from a team member, you can:  

  1. Call 844.838.6620
  2. Email accountsupport@ifit.com

In order for us to assist you better, please have the following information ready:

  1. First and last name
  2. Email address used for membership purchase
  3. Order number

 

NOTE: If you purchased your membership through the App Store or Google Play, you’ll need to cancel your membership through your phone settings.

Cancel on an Apple device:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the Subscription you want to cancel.
  8. Tap Cancel Subscription.
  9. Tap Confirm when asked if you want to cancel your subscription. Your membership will be cancelled when the next payment is due..

 

Cancel on an Android device:

  1. On your Android phone or tablet, open the Google Play Store.
  2. Tap Menu, then tap Subscriptions.
  3. Tap the Subscription you want to cancel.
  4. Tap Cancel Subscription.
  5. Your membership will be cancelled when the next payment is due.
Have more questions? Submit a request