Q: Do I need a membership to use my machine?
A: No, without a membership you can still use the machine in manual mode, and run a small selection of onboard workouts. However, to access the full content of iFit, you will need a paid subscription.
Q: How do I access the built-in workouts?
A: At the bottom of the dashboard will be a library icon ||\ Tap on this to access the library, the built-in workouts will be included in the library.
Q: In the library, I only see a few workouts, how do I access more?
A: Log into your iFit account, then in the library scroll down to see more videos.
Q: I started a workout, but instead of video I am only getting still images.
A: The map workouts are still images every 10 feet, pulled directly from Google Maps Streetview. The video workouts will have a photo of a trainer on the preview.
Q: Do I need an internet connection to use the iFit Workouts?
A: Yes, the workouts are all streamed from our online service, and as such requires an active internet connection through WiFi.
Q: Can I use the iFit Bluetooth app with the console?
A: No, that application only works with machines that don't have a built-in touchscreen.
Q: Can I use Bluetooth for music from my phone on my machine?
A: Some units may do this, but most do not. Check your machines user manual to see if your console has this capability.
Q: What are the network requirements for using my machine with WiFi?
A: The machine will require that your wireless network is broadcast in 2.4GHz, and 802.11N. The wireless router must be within 20 feet of the machine, and the available bandwidth must be, at a minimum, 10 Mbps.
Q: I just upgraded my membership online, but my machine doesn't think I have paid. How do I get my machine to recognize my account has been upgraded?
A: Log out of your machine, then log back in. If this still doesn't resolve the problem, go to Settings > Maintenance > Clear App Cache, afterward log back into the iFit account.
Q: Can I save workouts for use offline?
A: No, all iFit workouts require an active internet connection.
Q: If I end a workout in the middle, can I restart the workout from that point?
A: Unfortunately not, the workouts will always start from the beginning.
Q: Does my machine have a web browser?
A: The machines are not able to browse the internet, the WiFi connection on your machine is only for use with the iFit app installed on the console.
Q: How do I check for updates on my console?
A: On your machine, go to Settings > Maintenance > Update.
Q: What is the HDMI port on my console used for?
A: That is an HDMI video out, you may connect your console to a television or computer monitor to mirror your console onto another display.
Q: What is the USB port on my console used for?
A: That is for reprogramming the console in the event the software will not load, and an internet connection is not available. Do not use this port for charging other devices.
Q: I am getting an error message on my console. What should I do?
A: Call iFit Support at 1-866-608-1798 6am to 5pm, Mountain time, weekdays. Or email us at email@example.com.