How do I stop my membership from automatically renewing?


Your iFit membership will automatically renew on the date of your next payment. If your billing frequency is monthly, your membership will automatically renew each month on the date of your initial payment. If your billing frequency is yearly, your membership will renew one year after the date of your initial payment. 

To avoid auto-renewal on your account, you can end your benefits through the settings on our website or cancel from the app through your device settings. You will be able to use your membership until the date that your next payment is due.

Note: Once you end your benefits, your statistics and workouts history will remain on file. To continue using iFit interactive workouts, you will have to re-submit a payment.

iFit.com

If you joined iFit via our website or the purchase of your equipment, you can end your benefits through iFit.com.

  1. To cancel your membership, go to iFit.com and log in.
  2. Hover over your name in the top, right corner, then click "Settings".
  3. In the left-hand column, click "Membership Plan".
  4. There, you will see your membership type, secondary users, and options to extend your membership. Go to the bottom and click “End Benefits.”
  5. Click “Continue to End Benefits.” Please provide a reason as to why you’re ending your membership. This will help us improve the iFit service for future users.  
  6. Click “Continue to End Benefits,” and your membership will be canceled. You will not be billed when your next payment was due.

NOTE: If you purchased your membership through the App Store or Google Play, you will need to cancel your membership through your phone settings. This includes the iFit Smart Cardio app and the iFit Coach app.  

Cancel on an Apple device:

  1. Launch the Settings app.
  2. Tap iTunes & App Store.
  3. Tap on your Apple ID.
  4. Tap View Apple ID when the pop-up window appears.
  5. Enter your Apple ID password or fingerprint ID when prompted.
  6. Tap Subscriptions.
  7. Tap the subscription you want to cancel.
  8. Tap Cancel Subscription.
  9. Tap Confirm when asked if you want to cancel your subscription. Your membership will be canceled when the next payment is due.

Cancel on an Android device:

  1. On your Android phone or tablet, open the Google Play Store.
  2. Tap Menu, then tap Subscriptions.
  3. Tap the subscription you want to cancel.
  4. Tap Cancel Subscription.
  5. Your membership will be canceled when the next payment is due.

We can also help you cancel your membership. If you’d like help from a team member, you can:  

  1. Call 844.838.6620
  2. Email support@ifit.com
  3. Live chat with us

For us to assist you better, please have the following information ready:

  1. First and last name
  2. Email address used for membership purchase
  3. Order number

Note: If you are unsure why your membership was set to renew automatically or would like to learn more, please see our Terms of Use here.

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