Troubleshooting Tips for Bluetooth® Headphones

If you’re having issues connecting your Bluetooth headphones to iFIT-enabled equipment, keep these factors in mind when troubleshooting:


  1. Your Bluetooth headphones cannot be connected to another device. Be sure to manually unpair your headphones from other devices before attempting to connect.
  2. Your iFIT software must be up to date. Check for software updates on the machine or device currently running your iFIT software.
  3. Your headphone firmware must also be up to date. Ensure that you’re using the most recent firmware version on your headphones, if applicable.
  4. Your Bluetooth headphones must have sufficient battery life. If your Bluetooth headphones have a low charge, it may interfere with their ability to pair with your device. Refer to your headphones' user guide for specifics on how to determine their current battery level.

Troubleshooting Tips for Apple® AirPods®

If you’re having issues connecting your Apple AirPods to an iFIT-enabled device, try following these troubleshooting steps to resolve the issue.

Update your firmware

Apple usually does not communicate release details when updated firmware is available for AirPods. If you suspect there is a new firmware version available, you can attempt to force an update by following these steps:

  1. Connect your AirPods to your iPhone.
  2. On your iPhone, go to Settings > Bluetooth.
  3. Tap the i icon next to your AirPods.
  4. Scroll down to the About section. The Version line tells you which version of the AirPods firmware you're currently using. NOTE: For earlier AirPods models or earlier versions of the iOS, you may need to tap on the name of your AirPods, then look for the Firmware Version line.
  5. Place your AirPods in their charging case.
  6. Connect the charging case to a power source.
  7. Keep your AirPods and charging case physically close to your iPhone.
  8. If an update is available, the firmware will update automatically.

Improve electrical contact

If you don’t see a blinking light on your AirPods charging case as you attempt to connect them via Bluetooth, there may not be sufficient electrical contact. Inside your case, there are charging points that must make a solid electrical connection with the AirPods for a proper charge.

Use a slightly dampened, lint-free cloth to gently clean your AirPods and the bottom of your charging case. This should improve the electrical contact, allowing your battery to charge sufficiently. 

To check the battery level on your AirPods and charging case, review the battery overview level indicator on your case.


  • If the light is Green with AirPods in the case, the AirPods are fully charged. 
  • If the light is Amber with AirPods in the case, they need more time to become fully charged. 
  • If the light is Amber with AirPods out of the case, the charging case itself needs to be charged.

Reset your AirPods

If the status light on your AirPods continuously blinks white and your charging case button becomes unresponsive, it may be stuck in pairing mode. In this case, the best solution is usually to reset your AirPods by following these steps:

  1. Navigate to the Bluetooth settings on your device and select “Forget this Device.” 
  2. Place both AirPods in your charging case but keep the lid open.
  3. Press and hold the small setup button on the back of the case for 10 to 20 seconds, until the status light starts flashing amber.
  4. Once the status light blinks amber three times, release the setup button.
  5. Press and hold the setup button again until the status light flashes white. 

After completing these steps, you should see your AirPods listed in your device’s Bluetooth settings.

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