If you are contacting us regarding an iFIT or Nourish credit or refund or an IFIT cancellation or a renewal issue, please visit us at support.ifit.com. Follow the link to the refund request form. Or if you are more comfortable, create a support ticket. In the subject of the support ticket, please put the appropriate word regarding your request. Credit, refund, cancellation or renewal with the product identifier iFIT or iFIT Nourish. Your form or ticket will be assigned to support credit agents who will be able to assist with your request. Response times may be delayed during holiday seasons, please be patient with our response times.