If you are contacting us regarding an iFIT or Nourish credit or refund, please contact us at support.ifit.com or go to "Needed Information for Refund". Follow the link for the request. Or if you are more comfortable, create a support ticket. In the subject of the support ticket, please put the appropriate word regarding your request. Credit or refund with the product identifier iFIT or iFIT Nourish. Your request or ticket will be assigned to support credit agents who will be able to assist with your request. With the holiday season upon us, please be patient with our response times.